GENERAL TERMS OF SALE

OVERNIGHT RATES AND ANCILLARY CHARGES

The rates shown at the time of your booking are the ones that will appear on your bill. In addition, there will be a service or cleaning fee of 30 euros as well as residence taxes that we pay to the municipality for all stays in Lyon. Rate of stay tax per night per person: 0.99cts for both studios and 3% of the amount of the night for the T2 (ceiling at 2.30 euros/night).  

Terms of payment

The payment of your stay is made by credit card. Payment by transfer can be accepted on conditions (contact me for more information). Your entire stay, including household expenses and residence taxes, is deducted from your bank carta provided by you 30 days from the scheduled date of your arrival.  

CANCELLATION CONDITIONS AND PENALTY FEES

The traditional cancellation conditions are: – Free cancellation more than 30 days from the expected arrival date. – Non-refundable cancellation at 30 days or less of the expected arrival date. Moderate cancellation conditions may be applied to your booking depending on seasonality, i.e.: – Free cancellation more than 5 days before your arrival. – Non-refundable cancellation at 5 days or less from your arrival. To find out the cancellation conditions applied to your booking, please refer to your confirmation. Free cancellation of bookings can only be done before the deadline indicated on your booking confirmation mail. If your booking is cancelled after this deadline late cancellation penalties equal to the amount specified on your confirmation will be debited to your credit card. If your check-in does not take place before midnight on the scheduled day of arrival, we are no longer obliged to maintain your booking and all nights assigned to your booking will be considered cancelled, unless advised contrary to our email.  

deposit

A deposit of 250 euros is requested to guarantee the impeccable condition of the apartment during your stay and arpes your departure. It is carried out in the form of pre-authorization, 72 hours before your arrival and is returned after your departure found without damage.  

PRE-AUTHORIZATION AND NO SHOW

We reserve the right to pre-authorize your credit card for an amount equal to the late cancellation penalties specified on your confirmation as soon as the cancellation deadline is exceeded. Pre-authorization of your card does not result in any debit of your bank card, but some banks may present the pre-authorized amount in the "pending transactions" section since it will be payabale upon your arrival. (or no-show). A pre-authorization may affect the level of credit available on your credit card as late cancellation penalties are due as soon as the cancellation deadline is exceeded. As a pre-authorization is not a debit, the day after the scheduled day of arrival, it is cancelled and replaced either by your final note billed at the time of departure or by late cancellation penalties.  

RIGHT TO REFUSE RESIDENCE

We reserve the right to charge penalties and deny accommodation to individuals whose behaviour results in serious damage or consequences for the accommodation, or a serious lack of respect and courtesy towards our other guests and ourselves.